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Nice or Obnoxious Customers: CHOOSE!

I’ve recently been involved, as a customer, in a less than satisfactory situation. OK. That’s way too mild. This situation is totally unacceptable and unconscionable. There. Now I feel a little better! I was sharing some of the details with a colleague who shares a similar experience with this company. I thought I’d share what he wrote to me: It reminds me of what a sales manager told me years ago:  if you take your nice customers for granted and react to your obnoxious customers’ threats, you will wonder one day why you only have obnoxious customers.  The nice ones won’t yell; they’ll just leave. SO true! Rather than focus on the negative though, I think this is a good chance to re-examine my own customer service approach. Maybe it’s a good time for you to do the same as well! Question: Do you want nice or obnoxious customers? Our customers are our bread and butter. They deserve our attention, our concern, and, yes, our gratitude! In fact, as part of our Get It Done-ASAP goal-setting & accountability program we set a weekly gratitude goal. Mine always includes a gratitude mantra where I recite how grateful I am for my …

Celebrating Entrepreneurial Independence!

I had this brainstorm last night (when I get my best ideas!). We’re celebrating our country’s independence this week. What says American Dream, freedom and personal independence like business ownership?  Let’s celebrate our entrepreneurial independence this week! About a year ago I was driving down the center of Cincinnati on I-71. I passed my husband’s office-where he’s employed. Although I’m so grateful for his job and the security is gives us, my thoughts went to my freedom. Here I was, in the middle of the day, CHOOSING to go from place to place. I felt FREE, in CONTROL and ALIVE! Of course, this freedom doesn’t come without responsibility. That day, I was traveling from one client meeting to another client meeting. While my schedule is flexible and pretty much under my control, I won’t have a business without sticking to it! Freedom brings responsibility As I help people make critical decisions on their future, I feel that responsibility-greatly. As I commit to the employment of a contracted employee, I feel that responsibility-intimately. As I buy groceries to feed my family or pay the tuition bill, I embrace that responsibility-personally! I invite you to think about the right and responsibility, the …

150 Years Ago Today

  Four score and seven years ago our fathers brought forth on this continent, a new nation, conceived in Liberty, and dedicated …

Success Cornerstone #2: READINESS & DEVELOPMENT (Part 2)

There’s childhood development, career development, workforce development, self-development, personal development, leadership development and business development. Why not ENTREPRENEURIAL DEVELOPMENT? If you’ve read …

The 80% Shift!

I was shocked and amazed this week when, in a client meeting, one of my advisors and mentors, Tom, told the client …

Entrepreneurial Leadership

We all know about leadership. There are over 70,000 books in print on the subject (a good number of which are on …

Emotionality Diffused

Larry Watson of Inspiring Connection recently submitted a guest blog post. THANKS LARRY! _______________________________________________________________________________________________________________ Working in communities can sometimes provide the greatest …

December 2012 CHALLENGE

Last month I gave you a GRATITUDE Challenge: Consciously be grateful and show gratitude throughout the month! This month, as we prepare …